Rationale
The Lotus Notes Database training is designed to offer as-needed training to new and existing Company XYZ associates to better prepare them for the heavy employment of this system in their role. The Lotus Notes system is used by all associates for email and calendar functions, as well as highly relying on the database function as a means to provide associates with information and track and submit information (e.g., travel and expense reimbursements, tuition reimbursements, IT Help Desk requests, etc.). Many associates join with familiarity to systems like Outlook and Gmail, so there is a significant learning curve to overcome as they come onboard.
Terminal:
Given the Navigating Lotus Notes module and a properly functioning Lotus Notes system, the Company XYZ associate should be able to correctly identify and explain the basic functionalities (e.g., email, calendar, databases) and structure of the system within three attempts.
Enabling:
Given the Navigating Lotus Notes module and a properly functioning Lotus Notes system, the Company XYZ associate should be to correctly navigate to the basic functionalities within three attempts.
Given the Navigating Lotus Notes module and a properly functioning Lotus Notes system, the Company XYZ associate should be to correctly explain the purpose to the basic functionalities within three attempts.
Given the Navigating Lotus Notes module and a properly functioning Lotus Notes system, the Company XYZ associate should be to correctly explain the structure of the system within three attempts.
Given the Searching in Lotus Notes Databases module and a properly functioning Lotus Notes system, the Company XYZ associate should be able to correctly search for specified information and databases in the Lotus Notes system within three attempts.
WBT Narrator must:
Participant should:
· be unfamiliar with or unsure of using Lotus Notes functions
· must be English speaking
· must be familiar with the use of email and electronic calendars.
At the conclusion of each module, the participants will be presented with an electronic survey created on a Likert scale (1 = Strongly Disagree, 5 = Strongly Agree) in which they will be asked to assess the course’s narration, interactivity, content presentation, content usefulness, and overall satisfaction.
Level 2 Evaluation
Each module includes a level 2 evaluation:
Level 3 Evaluation
60 days following the completion of the course an electronic survey will be administered to the participants in which they will rate their level of understanding and use of the concepts covered in these training modules.
The names of participants who completed the course, along with their scores on the course, will be compared with the IT Help Desk tickets submitted for Lotus Notes assistance to determine if the transfer of knowledge did occur or if the training needs to be re-examined.
Level 4 Evaluation
Quarterly data will be collected in the level 3 evaluation to determine if participants who complete this training meet the desired state of performance. Based on that, it will be determined if the training needs to be reevaluated at that time or if it is appropriate until future auditing.
Deliverables
· Narrator script
· Screen captures of the Lotus Notes system for the web-based course
· Navigating Lotus Notes quick reference guide available at the end of the module and in the LMS
· Searching in Lotus Notes quick reference guide available at the end of the module and in the LMS
The Lotus Notes Database training is designed to offer as-needed training to new and existing Company XYZ associates to better prepare them for the heavy employment of this system in their role. The Lotus Notes system is used by all associates for email and calendar functions, as well as highly relying on the database function as a means to provide associates with information and track and submit information (e.g., travel and expense reimbursements, tuition reimbursements, IT Help Desk requests, etc.). Many associates join with familiarity to systems like Outlook and Gmail, so there is a significant learning curve to overcome as they come onboard.
Target Population
Newly hired associates
will be the primary focus of this training, as a majority of incoming
associates are completely unfamiliar with the functionality of Lotus Notes and
the databases it contains. At the same
time, this training will be available for existing associates as a means to
refresh their knowledge or for just-in-time training. With this in mind, the population will range
from those 20-70 years of age with varying levels of technological knowledge.
Course Description
The Lotus Notes Database
training consists of two-15 minute online, asynchronous modules provided
through Company XYZ’s learning management system:
Modules 1: Navigating
Lotus Notes (15 minutes)
Participants will
understand the structure and layout of the Lotus Notes system and the
functionalities that exist.
Module 2: Searching in
Lotus Notes Databases (15 minutes)
Participants will
understand and demonstrate how to search for information and databases within
the Lotus Notes system.
Objectives
Module 1Terminal:
Given the Navigating Lotus Notes module and a properly functioning Lotus Notes system, the Company XYZ associate should be able to correctly identify and explain the basic functionalities (e.g., email, calendar, databases) and structure of the system within three attempts.
Enabling:
Given the Navigating Lotus Notes module and a properly functioning Lotus Notes system, the Company XYZ associate should be to correctly navigate to the basic functionalities within three attempts.
Given the Navigating Lotus Notes module and a properly functioning Lotus Notes system, the Company XYZ associate should be to correctly explain the purpose to the basic functionalities within three attempts.
Given the Navigating Lotus Notes module and a properly functioning Lotus Notes system, the Company XYZ associate should be to correctly explain the structure of the system within three attempts.
Module 2
Terminal: Given the Searching in Lotus Notes Databases module and a properly functioning Lotus Notes system, the Company XYZ associate should be able to correctly search for specified information and databases in the Lotus Notes system within three attempts.
Enabling:
Given the Searching in
Lotus Notes Databases module and a properly functioning Lotus Notes system, the
Company XYZ associate should be able to correctly explain how to search for
specified databases in the Lotus Notes system within three attempts.
Given the Searching in
Lotus Notes Databases module and a properly functioning Lotus Notes system, the
Company XYZ associate should be able to correctly demonstrate how to search for
specified databases in the Lotus Notes system within three attempts.
Given the Searching in
Lotus Notes Databases module and a properly functioning Lotus Notes system, the
Company XYZ associate should be able to correctly explain how to search for
specified information in the Lotus Notes system within three attempts.
Given the Searching in
Lotus Notes Databases module and a properly functioning Lotus Notes system, the
Company XYZ associate should be able to correctly demonstrate how to search for
specified information in the Lotus Notes system within three attempts.
PrerequisitesWBT Narrator must:
·
either have consulted a SME or be a SME in Lotus
Notes functionality and usage.
Participant should:
· be unfamiliar with or unsure of using Lotus Notes functions
· must be English speaking
· must be familiar with the use of email and electronic calendars.
Evaluation Strategy
Level 1 EvaluationAt the conclusion of each module, the participants will be presented with an electronic survey created on a Likert scale (1 = Strongly Disagree, 5 = Strongly Agree) in which they will be asked to assess the course’s narration, interactivity, content presentation, content usefulness, and overall satisfaction.
Level 2 Evaluation
Each module includes a level 2 evaluation:
Module
|
Evaluation
|
Navigating & Functions
|
Open-ended questions
|
Searching in Databases
|
Scenario Simulation
|
Level 3 Evaluation
60 days following the completion of the course an electronic survey will be administered to the participants in which they will rate their level of understanding and use of the concepts covered in these training modules.
The names of participants who completed the course, along with their scores on the course, will be compared with the IT Help Desk tickets submitted for Lotus Notes assistance to determine if the transfer of knowledge did occur or if the training needs to be re-examined.
Level 4 Evaluation
Quarterly data will be collected in the level 3 evaluation to determine if participants who complete this training meet the desired state of performance. Based on that, it will be determined if the training needs to be reevaluated at that time or if it is appropriate until future auditing.
Deliverables
· Navigating Lotus Notes quick reference guide available at the end of the module and in the LMS
· Searching in Lotus Notes quick reference guide available at the end of the module and in the LMS
Alyssa
ReplyDeleteA very nice presentation, especially of your terminal and enabling objectives. I'd like to see a level 3 and level 4 evaluation strategy though ... it will help you prepare your final assignment (evaluation instruments). Thanks!
~jeannette
Hi Alyssa -
ReplyDeleteNice job! I especially liked your Rationale statement - it clearly states the value of the course given the reliance on the key databases as part of the job. As a client, the concise summary is helpful.
I also like the way you designed the course to emphasize the difference between Lotus Notes and other systems: the focus on navigating to email and the calendar function makes sense since it is logical to assume that most participants already use some kind of email and calendar program which is likely very similar to Lotus Notes and the functionality is pretty much the same.
However, the emphasis on actually using the databases is great, since this piece may be quite new or different for users unfamiliar with Lotus Notes. I like the way you organized the two modules accordingly.
Thanks,
Abby
Alyssa,
ReplyDeleteI really enjoyed reading through your process!
A few thoughts/questions:
- I'm confused who you are referring to as the facilitator. Do you mean the folks who create/narrate the short web-based videos?
- I imagine that your short web-based videos will be narrated screencasts.
- I suggest adding that the participants have technological and english language prerequisites.
- I love the informal learning opportunity/lunches. Are these incentivized in any way?
I hope you have enjoyed your summer learning!
-virginia
Hi Alyssa,
ReplyDeleteYour design plan is well thought out and easy to follow. Your objectives are especially clear and well explained. I have no experience with creating online training programs, so I'm wondering if since the evaluation instrument for module 1 is open ended questions, I'm assuming that means they will be submitted to a facilitator/narrator to be graded. Does this mean the training will be offered to a group like this class? Or can an individual access the training at any time since it is offered as-needed? I wish I could give you more feedback but everything looks good to me. Good job!
Thanks, Crystal! Actually, the training will be accessible on an as-needed basis, however it will automatically be assigned as required training to new hires. The evaluation will appear at the conclusion of the module and be submitted electronically through the Learning Management System. Using key words and pre-set information we are able to have the system analyze a general level of completion. Thanks for the questions!
Delete